Identifying your users

By default, all of your users and customers are anonymous within Feederloop.

You can optionally identify users within Feederloop which provides several benefits:

• Session replays will be linked to users. This gives a more complete profile of user activity and history.
• Agents can search for users based on display name or email.
• Agents will know when users are online or offline.
• Agents will know who they're talking to on calls.
• You can provide any extra information you want to. This provides more context for agents.

How to identify users

Add the following code snippet to every page where you have the Feederloop widget installed:

window.addEventListener('feederloopLoaded', () => {
    Feederloop.identify({
        displayName: "Spider Man",  // Required
        uniqueId: "1234", // Required: must be unique for every user
        email: "peterparker@marvel.com",  // Optional but highly recommended
    })
})

TIP

• The displayName and uniqueId fields are required.
• The uniqueId must uniquely identify your users. For example a uuid, email address, or ID.
• The email field is optional but if provided, will aid in searching for users in Feederloop.

You can add any additional data (as key:value pairs) you wish. For example, here is a more comprehensive identification call:

window.addEventListener('feederloopLoaded', () => {
    Feederloop.identify({
        displayName: "Spider Man",  // Required
        uniqueId: "1234", // Required: must be unique for every user
        email: "peterparker@marvel.com",  // Optional but highly recommended
        spiritAnimal: "spider",
        nemesis: "Green Goblin",
        girlfriend: "Mary Jane Watson"
    })
})

Updating an existing user's information

You can make additional calls to Feederloop.identify({...}) after the initial call which will update the user (based on uniqueId) with the data you provide.