Drift

https://www.drift.com/ (opens new window)

The Drift integration allows you to join a customer's session directly from a live chat.

While chatting with a customer, a link to join the customer's session in Feederloop will be displayed in the side panel.

Once you've joined the customer's session, you'll have access to all of Feederloop's features such as screen sharing, co-browsing and video chat without the customer ever leaving your website.

Important

An active Drift and Feederloop account is required.

Please ensure the Feederloop widget is installed correctly on your website as per the instructions found here.

Integration Steps

Please follow the below steps to activate the integration.

1. Login to Feederloop here: https://app.feederloop.com (opens new window)
2. Navigate to Admin > Integration
3. On the Drift card, slide the toggle to the right.
4. Login to Drift here: https://app.drift.com/ (opens new window)
5. Navigate to Visitors > Contacts settings > Custom attributes.
6. Click Create new attribute
7. Create a new attribute called Join in Feederloop of type Text.
8. Once created, search for the new attribute in the list of available attributes.
9. Select the 3 dots on the right of row and select Show in conversation.

Usage

During a live chat, Drift displays a panel along the right hand side containing information about who you're chatting to. There will be a field labelled Join in Feederloop containing a link to join the customer's session.

If you don't see the field, click Show more attributes in the side panel.