LiveChat

https://www.livechat.com/ (opens new window)

The LiveChat integration allows you to join a customer's session directly from a live chat.

While chatting with a customer, a link to join the customer's session in Feederloop will be displayed in the side panel.

Once you've joined the customer's session, you'll have access to all of Feederloop's features such as screen sharing, co-browsing and video chat without the customer ever leaving your website.

Important

An active LiveChat and Feederloop account is required.

Please ensure the Feederloop widget is installed correctly on your website as per the instructions found here.

Integration Steps

Please follow the below steps to activate the integration.

1. Login to Feederloop here: https://app.feederloop.com (opens new window)
2. Navigate to Admin > Integration
3. On the LiveChat card, slide the toggle to the right.

Usage

During a live chat, LiveChat displays a panel along the right hand side containing information about who you're chatting to.

There will be a section called Integrations data. Within this section there will be a field labelled Join in Feederloop containing a link to join the customer's session.

If you don't see the field, click the 3 dots at the top right and ensure the Integrations data widget is enabled.